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Yelp is adding OpenAI's GPT-Live-1 voice technology to its tools for small businesses. The update affects Yelp Host, which helps restaurants manage front-of-house tasks, and Hatch, a platform that helps contractors and cleaners talk to potential customers. This technology uses a full-duplex architecture, which is a fancy way of saying the AI can listen and talk at the same time for more natural, human-like conversations.
This is a key step in Yelp's attempt to move beyond being just a review site. By automating the quoting and booking process, the company hopes to make its platform more valuable to service professionals who are often too busy to answer the phone. If these AI tools can successfully turn more searches into actual jobs, it could help Yelp earn more revenue from each transaction and fight off competition from larger search engines.
Source: Business Wire
Management has established a perfect streak of clearing their own profit targets by a wide margin. This suggests they set very conservative bars that the business easily hurdles.
| Expectation | |
|---|---|
| EPS | $0.44 |
| Revenue | $369M |